Collections Specialist

CBO Collection Specialist This position requires a comprehensive understanding of accounts receivable management in a healthcare setting.
Must have a general knowledge of Legal Collections and the Fair Debt Collections Practices Act.
Strong customer service, organizational, and communication skills are essential to this position.
Florida Digestive Health Specialists (FDHS) provides operational leadership in the planning, directing, and administration of the FDHS Care Centers and all ancillary services.
This position works well with all areas of the group practice, including the practices operations team, ancillary businesses, information technology, process improvement, care providers and office support teams.
KEY ACCOUNTABILITES: Weekly and monthly reporting to direct supervisor.
Monthly delinquency notices.
Processing monthly credit memos and the appropriate reporting.
High volume phone calls to assigned delinquent patients.
Reconcile patient disputes as they pertain to payment of outstanding balances.
Provide excellent and considerate customer service.
Reviews bankruptcy notices and applies them to the correct accounts.
Serves as a liaison between the organization and outside collection agencies.
Prepares monthly reports to assist in collecting accounts.
Reviews and prepares accounts for distribution to outsourced collections agencies.
Responds to attorney’s requests for medical records.
Maintains a high level of confidentiality, ethical, and professional standards.
Performs assignments accurately and on time, as directed.
Maintains individual productivity and performance standards.
Interfaces with external and internal customers to ensure optimal efficiency of service.
Must communicate and follow up effectively with care centers regarding patient accounts on a timely basis.
Monitoring patient accounts for overdue payments and documenting collection activities.
Call and/or mail correspondence to customers as necessary to update records.
Referring calls/accounts to appropriate parties based on inquiries.
Update the patient account record to identify actions taken on the account and validate information is correct.
Responsible for making outbound calls to patients and using excellent phone etiquette.
Processing mail correspondence to patients as necessary to update records.
Documenting collection activity on assigned accounts.
Submission of statements to patients Assist in daily, weekly, and monthly balancing of patient balances to support internal cash controls.
Adherence with FDHS policies, operating procedures, compliance with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
Accepts work assignments and supervision and performs any other duties as assigned or is apparent.
Qualifications: High School Diploma or GED.
Proficient in Word and Excel with general computer skills.
Must possess a heightened degree of attention to detail and ability to multitask within a fast-paced result orientated environment.
Strong conflict resolution abilities Manage large file counts.
Mathematical ability and analytical skills Ability to communicate with clients and clinics effectively regarding patient balance inquiries.
General knowledge of copay/co-insurance/deductible/OOP in-network/out-of-network language.
Ability to understand Collection Agency Contracts , Policy and Laws associated with collection procedures.
Provide exemplary customer service.
Ability to work independently and in a team environment, set own priorities and adapt to a changing environment.
Capable of learning new tasks with minimal guidance Knowledge: Comprehensive understanding of accounts receivable management in a healthcare setting (Preferred).
General understanding of medical billing, revenue cycle process (Preferred).
Microsoft Excel and the ability to read/write onto spreadsheets.
Proficient computer skills and have ability to utilize office machines such as calculator, scanner, and printer.
Solid data-entry skills; 10-key skill is a must, 40 wpm typing preferred.
Ability to prioritize multiple tasks simultaneously in a fast-paced environment while learning and retaining new or evolving information in an occasionally stressful environment.
Demonstrate effective written and verbal communication skills.
Analytical ability to identify and communicate effectively when navigating financial concerns with patients.