*Position Summary: *Assist Front Office management in supervising daily activities in the Front Office, including Front Desk, Concierge, Bellstand, Valet and Service Express.
Help to ensure optimal guest experience and smooth operation of the Front Office operation.
*Essential functions: *_Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_
1.
Thorough knowledge of the hotel property and ably guide guests and answer questions.
2.
Assist guests with arrival and departure from hotel, while providing the guest with excellent guest service.
Check guest in and out and coordinates needs with Housekeeping and Maintenance as needed.
3.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant hours and local attractions.
4.
Promptly answer telephone using positive and clear communication.
5.
Remain calm and alert especially during emergencies and heavy hotel activity.
6.
Preventing problems and handling stressful situations in a professional manner, ensuring guest satisfaction and resort profitability.
7.
Demonstrates the ability to show tact, courtesy and diplomacy in difficult situations.
8.
Maintain proper control of all guest keys.
9.
Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.
10.
Display a high degree of professionalism at all times.
*Qualifications:*
Education: High school diploma or GED plus 2 years’ administrative hotel front desk experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.
Experience: Minimum of 2 years’ hotel/resort experience at the front desk is preferred or other hospitality guest service experience.
● Ability to verbally communicate with guests and fellow team members in English.
A second language skill is helpful.
● Ability to follow directions and handle stress with ease.
● Able to handle cash or credit card transactions.
● Proficiency with computers including Microsoft Office and Outlook applications.
General office equipment and cash register operation knowledge is expected.
● Able to stand and walk for prolonged periods.
● Able to push, pull, carry, bending, stooping and upward reaching motions.
● Able to work in a team and be detailed oriented.
● Must be able to work flexible hours, including evenings, weekends, and holidays.
_This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
_
*For consideration, please apply online at https://www.
kolterhospitality.
com/careers/*
Job Type: Full-time
Pay: $15.
50 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Ability to commute/relocate:
* Sarasota, FL 34236: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* Are you willing to undergo a background check drug screening?
Experience:
* Customer service: 1 year (Required)
Language:
* English (Required)
Work Location: In person
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