Description:
Do you have a passion for diagnosing problems, providing excellent support to customers, and have an aptitude solving issues? Do you have the ability to demonstrate your knowledge through verbal, written, and hands on instruction? Does the opportunity to assist with the development team with new products and enhancements sound interesting? We may be the right opportunity for you.
We are looking for a technical support person, who will provide outstanding customer support and training programs to external dealers, distributors and end users our of products.
Who is Harmar? We manufacture wheelchair lifts for automobiles, stair lifts for the home, and residential and commercial vertical platform lifts.
We sell to dealers and to the government.
Ultimately our products give people access to their homes and allow them to become more mobile.
We say, “We Lift Lives”.
To summarize, we are looking for the person who can provide timely resolution to customer inquiries, investigate customer complaints and work as appropriate to identify causes and develop corrective actions and communications.
Key Responsibilities:
Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation of warranty issues.
Resolve product technical issues
Create sales orders and return material authorizations on repair parts
Provide information about products, services and application information.
Develop or review technical documents as needed
Create records of customer interactions and transactions in our system, recording details of inquiries, issues, and comments, as well as actions taken.
Escalate unresolved customer issues to designated departments for further investigation.
At times will be required to assist training as needed at times on customer site or at a trade show.
Occasional travel may be required as necessary to accomplish the above.
May be assigned to an after-hours support rotation schedule
Performs other related duties as required and assigned
Requirements:
• Exceptional verbal and written communication skills
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks
The Harmar way (our Core Values), these are important to us!:
1.
Team Players –We lean on each other, are dependable and trustworthy.
2.
Get stuff Done – We finish the job and possess a strong work ethic
3.
Can-Do Attitude – A spirit of positivity and flexibility.
We go the extra mile
4.
Genuinely Cares –We are accountable and work to be customer champions.
5.
Does the Right Thing – Every Time, All the time.
No exception, No compromise.
6.
Embraces Inclusion – We love diversity.
Come as you are.
We like it that way.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”).
We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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