White Cement Specialties, a construction supply company, is adding a Customer Support Specialist to our team! This is a customer service position with a focus on AR and AP.
If you are reliable, customer-focused, self-motivated, hardworking, not afraid to get dirty and willing to jump in to get the job done - we want to hear from you!
The Customer Support Specialist (CSS) will act as a customer liaison, provide product/service information and resolve customer account inaccuracies and inefficiencies.
Our ideal CSS will come on board excited to help customers! They are patient, empathetic, and communicate effectively.
We expect our CSS to advocate for our customers' best interests to ensure we are providing the best possible experience.
Customer feedback is invaluable, and the CSS will be critical in receiving and reporting this feedback.
We are looking for someone who is solution-focused and a confident troubleshooter - we do not spend our bandwidth wallowing in the problem! We require this position to investigate and report when there is inadequate information or resources to resolve customer concerns - they are critical to our team's continued growth and improvement! Our goal is add a team member to help continue our reputation for excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We are a family-owned company willing to train those dedicated to learning! Compensation based on experience.
Benefits available after 90 days.
Schedule is Monday - Friday 7:30AM - 4:00PM.
*Responsibilities*
* Manage large amounts of incoming calls
* Accurate inventory and account data entry
* Receive and apply customer payments
* Enter and manage invoices, deposits, etc.
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information using preferred methods/tools
* Manage customer concerns, provide timely and appropriate solutions and alternatives; follow up to ensure resolution
* Keep accurate record of customer interactions
* Manage assigned customer account tasks and file any requested documents
* Follow communication procedures, guidelines and policies
* Go above and beyond for customer engagement
*Skills*
* Proven customer support experience or experience as a client service representative
* Strong phone management and active listening skills
* Familiarity with CRM systems and practices
* Customer-focused and ability to adapt/respond to different personalities
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree
Job Type: Full-time
Pay: $20.
00 - $25.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Customer service: 2 years (Preferred)
Work Location: In person
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