Office Specialist (Front Desk)

*Preferred Care Home Health* *Job Description* *Job Title: *Office Specialist *Department: *Office *Reports To: *Director of Administrative Serivces *FLSA Status: *Non-Exempt *Summary:* Answer incoming calls with patients, physicians, hospitals, clinics and rehabilitation facilities resulting in customer care.
Assisting with the day-to-day needs of the office.
*Responsibilities and Duties: (Note: Other Duties May Be Assigned)* * Initiate and maintain healthcare contacts by phone, fax and email.
Maintain daily contacts with hospitals, physicians staff and patients * Maintain on-going communication with employees of Preferred Care to ensure needs of the community and health care staff is being met * Answer incoming calls and triage accordingly * Contact agency referrals to verify address, patient contact, etc.
* Compile Start of Care Folders * Issue medical supplies to filed clinicians and ensure adequate inventory * Assist with meeting/orientation preparation * Upload documents into EMR * Compile hand delivery orders for Account Executives * Other administrative duties as needed *Qualifications:* * High School Diploma or GED * Customer Service * Excellent analytical, problem-solving and decision-making skills * Excellent organizational skills and detailed-oriented * Excellent communication and interpersonal skills * Self-directed and able to work autonomously with minimal supervision *Education and/or Experience:* * One year of customer service *Language Skills:* * Must possess good communication skills, both written and verbal in English.
Ability to communicate in other foreign languages is desirable.
*Reasoning Ability:* * Able to work under pressure and handle multi-task functions.
Must be able to deal effectively with people.
Must be self-motivated and resourceful.
* Strong business ethics and personal integrity * Tenacious and persistent; Quality and value oriented * Adaptable, flexible and supportive: Excellent team player * A track record of impeccable character and conduct *Physical Demands* * Must be able to work under conditions that will require long periods of sitting, standing, walking and talking.
' ' Work Location: * One location Work Remotely * No Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) * Administrative experience: 1 year (Preferred) Work Location: In person