Insurance Customer Service Representative

*Job description* *Insurance Customer Service Representative* *About us* At Pinkerton Payroll & Insurance, we pride ourselves in helping businesses of all sizes become more profitable by simplifying their administrative tasks and increasing employee satisfaction and productivity.
Businesses have made us their go-to contact for insurance, payroll, HR, health benefits, time & attendance, and financial services.
Our reputation and excellent customer service span 30 years in Southwest Florida and we’re proud to be a respected leader in our industry.
We're looking for someone to manage the service items generated by the requests of our commercial insurance clients.
If you are detail-oriented, computer proficient, and like helping people, you could be a great fit for this role.
We are always recruiting new talent and would love to talk with you.
Right now, we're eager to hire someone to support our insurance staff and their clients.
*Responsibilities* * Daily interaction with clients; including reviewing policies, answering questions, offering solutions, billing and claims as well as handling policy changes and renewals.
* Document and maintain client files using accurate details of insured interactions.
* Process new and renewal business, endorsements, and cancellations * Post Payments, address billing questions.
* Work with prospective clients to assure maximum use of our products and services.
* Problem-solve and strengthen relationships with new and existing clients.
* *Skills* * Demonstrated ability to communicate well with others, both written and verbally.
Professionalism on the phone, in-person, and even texting, is the standard.
* Ability to prioritize your daily workload so that needs of customers are met on a ‘most urgent’ basis.
* Ability to embrace frequent changes in the industry.
* Desire to work in a team environment.
* *Qualifications/Requirements* * Customer service experience in a professional setting * Will train for FL 4-40 or 2-20 insurance license * High school diploma or equivalent * Computer proficiency Windows PC * Strong computer and communication skills * Pay commensurate with Skill Job Type: Full-time Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday 8:30-5pm Work Location: In person Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years * 5 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person