*Compass Marine Services - A 24/7 Support Center for the Marine Industry*
*Position Times Available: Monday-Friday 9a-5p*
Compass Marine Services is seeking the right person to join her crew! As a 24-hour call center that services the marine industry, we help strengthen the bond between boat businesses and their customers.
We are heavily rooted in customer service and focus on exceeding expectations for our clients and customers.
No boating experience/knowledge is required (but helpful).
This position is adding to our Customer Support Team for a major boat manufacturing group.
For this position, an applicant answers incoming calls and web email cases for general customer support questions or routes them to the correct expert.
Typing test for accuracy/speed and basic computer/keyboard skills test may be administered following initial interview process.
Multitasking at its finest!
*Boat Customer Service Representative Requirements*
* You have a High School diploma or GED
* You're able to multitask and are proficient with working on a computer (Typing test for accuracy/speed and basic computer/keyboard skills test may be administered following initial interview process.
)
* You’re confident and carry a positive attitude
* You naturally wish to help people, utilizing patience and understanding
* Embrace change and adapt
* Read and follow instructions for specific customer resolution tasks
* Exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
* Be able to work as part of a team or individually
* Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the supporting role
* Familiarity with Microsoft systems (office 365, teams, etc.
), chrome, and softphone systems
*Boat Customer Service Representative Essential Job Duties*
* Answer/make calls and log call reasons using softphone systems
* Create a case for each call using CRM software
* Create and respond to emails for customers using CRM software
* Maintain professional phone presence/etiquette
* Handle customer inquiries and identify where to route when necessary
* Follow up customer calls where necessary
* Research required information using available resources.
* Provide customers with product and other useful information.
* Complete outbound calls/data entry for new boat call campaigns
* Also responsible for other duties/projects as assigned by business management as needed
*Boat Customer Service Required Skills/Experience*
* Minimum 2 years in an office environment position
* Customer service/resolution experience (over 1 year)
* Phone experience is required (over 1 year)
* Minimum typing speed of 35 WPM
* Solid reading, writing, and verbal communication skills
* Professional communication skills over the phone and with co-workers and supervisor
Job Type: Full-time
Pay: $16.
00 - $20.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 4 years
Shift:
* 8 hour shift
Work setting:
* Call center
* In-person
* Office
Application Question(s):
* Please describe any relevant work experience that relates to this position.
* What makes you an ideal candidate for this role?
Education:
* High school or equivalent (Preferred)
Experience:
* Multi-line phone systems: 2 years (Preferred)
* Microsoft Office: 3 years (Preferred)
* Salesforce: 1 year (Preferred)
* Customer Service: 3 years (Required)
Work Location: In person
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