Customer Support/Technical Support

About the job The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the customer and other internal teams.
Your ability to work in complex networking environment will also make you an ideal candidate.
*Responsibilities* * Reproduce customer environment and run tests * Manage and address electronic tickets efficiently * Liaise between sales team, customer success team, and customers to properly address customer problems * Troubleshoot and configure software and hardware *Qualifications* * 2+ years' of technical support experience * Customer service oriented * Strong written and verbal and troubleshooting skills Job Type: Full-time Salary: From $65,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Application Question(s): * aircraft ground support equipment including: Mobile diesel GPUs.
Solid state frequency converters, Engine driven generators, solid state power inverters, pre-conditioned air systems.
Experience: * troubleshooting and repair of power generating equipment: 5 years (Required) * Trouble shooting of Power Generating Equipment: 5 years (Required) * software and hardware: 5 years (Required) Ability to Commute: * Bradenton, FL 34203 (Required) Work Location: In person