Dispatcher/Customer Service Representative

We are looking for a reliable Dispatcher/ Customer Service Representative/ Scheduler Coordinator to join our team!.
You will receive requests, You will be responsible for helping customers by providing product and service information and resolving technical issues.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed.
You must be able to multi-task as well as take the appropriate action with little supervision.
The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
*Responsibilities* * Receive calls and record significant information * Address problems and requests by transmitting information or providing solutionss * Prioritize calls according to urgency and importance * Monitor the route and status of field units to coordinate and prioritize their schedule * Enter data in computer system and maintain logs and records of calls, activities and other information * * Handle customer inquiries and complaints * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Arranging and confirming appointments.
Software Skills * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services * Experience with service industry it is a plus *Skills* * Proven experience as dispatcher or relevant position * Tech-savvy with knowledge of relevant methods (CAD) * Fast typing with experience in data entry * Knowledge of procedures and guideline for emergency situations * Proficient in English (oral and written) * Outstanding organizational and multitasking abilities * Active listener with excellent communication skills * Sound judgement and critical thinking * High school diploma Job Type: Full-time Pay: $20.
00 - $23.
00 per hour Expected hours: 45 – 55 per week Benefits: * Paid time off Schedule: * 10 hour shift * Overtime Application Question(s): * Are you in Sarasota? * What is your desired salary? * Why are you interested in this job? * Have you work in service industry before? Experience: * Dispatching: 1 year (Preferred) * Project scheduling: 1 year (Preferred) Language: * Spanish (Preferred) License/Certification: * Driver's License (Preferred) Work Location: In person