Front Office Assistant

*Front Office Assistant* *If you are passionate about health and fitness and want to use your front office skills in an environment that is built around encouragement and motivational support – apply today!* The Exercise Coach® brand was built upon the belief that staying strong and healthy shouldn’t feel like a hassle.
We understand that everyone knows they should exercise, and everyone wants to be fit and healthy.
But, that is easier said than done given busy schedules, and in some cases somewhat beat up bodies.
So, our founder spent years perfecting a workout process that is safe and helps people get the results that matter most to them with just one to three, 20-minute workouts per week.
We call our method the Smart 20 Fitness Method™.
Smart 20™ workouts are coach-led 100% of the time and are powered by our very own proprietary strength and interval technology.
Many athletes, physicians and researchers have stated that Smart 20 workouts really are the pinnacle application of exercise science.
There is just nothing in the fitness industry that compares to the level of personalization and effectiveness we can provide.
Every second of a workout at The Exercise Coach® is adapted to our client’s individual ability, and our client’s programs are completely data-driven.
Thousands of people every day enjoy the best possible workout for them at our 40 nationwide studios.
Full-time and part-time positions are available.
Students and working parents have found our shifts to be very accommodating.
We’d love for you to consider joining our team! Check out our web site www.
exercisecoach.
com.
*Job Summary* The Exercise Coach is seeking a Front Office Assistant that is capable and friendly to work at our reception area.
In this role, your duties will include answering incoming calls, tracking incoming leads, scheduling appointments, interacting with clients in person and in text/over the phone, and welcoming visitors.
Other responsibilities include: tracking studio metrics such as lead flow, conversion, retention and client satisfaction.
You may also be required to order office supplies.
Our ideal candidate has front office/office administrative experience and is people-oriented, energetic, and passionate about health and fitness.
To ensure success, front office assistants should possess the ability to communicate effectively (written and verbal) with members of the public and are capable administrators who make visitors arriving at the reception area feel welcome.
*Front Office Assistant Responsibilities:* ● Reporting to management and performing administrative duties.
● Answering telephone calls, as well as screening and forwarding calls.
● Scheduling and confirming appointments, meetings, and events.
● Welcoming and assisting visitors in a friendly and professional manner.
● Copying, scanning, and filing documents.
● Monitoring office supplies and ordering replacements.
● Keeping the reception area tidy and observing professional etiquette.
● Performing other administrative tasks, if required.
*Front Office Assistant Requirements:* ● High school diploma or GED.
● Formal qualification in office administration, secretarial work, or related training.
● 2-3 years of experience in a similar role.
● Exceptional ability to create a welcoming environment.
● Experience in answering and screening calls, as well as scheduling appointments.
● Ability to observe business etiquette and maintain a professional appearance.
● Proficiency in appointments scheduling and calls.
● Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
● Working knowledge of printers, copiers, scanners, and fax machines.
● Excellent interpersonal and communication skills.
*Job Qualifications* ● Valid CPR/AED certificate from nationally-recognized provider or with in 30days after hire ● Must be eligible to work in USA.
*Skills* ● Verbal and Written Communication Skills ● Scheduling ● Service orientation ● Social perceptiveness ● Active listening ● Quick Learner / Coachable ● Judgment and decision making *Physical Demands* Standing and walking, bending and reaching are required most of the day.
Pushing, pulling, climbing, and lifting is required frequently.
Willing and able to assist coaches and clients.
*Work Environment* Team approach environment.
Fun and positive atmosphere Employee works in an air-conditioned studio.
*General Accountabilities* *Responsibilities:* ● *Administrative Responsibilities* o Administration of client accounts, including the completion of all necessary forms, credit card charges, data entry, and clerical duties as directed by Studio manager.
o Respond promptly to all email correspondence, phone calls, and text messages from clients, prospects, co-workers, and supervisors.
● *Client Retention & Reacquisition* o Promptly contact clients who are falling behind in their attendance in accordance with our client retention strategy.
Log such activities in a prompt and accurate manner.
o Actively contact former client in accordance with our reacquisition strategy.
● *Studio Maintenance* o Contribute to and oversee the maintenance of a clean and well-organized studio.
o Notify Studio Manager of any required repairs.
● *Studio Culture* o Demonstrate a polite, professional, and helpful attitude towards clients and co-workers.
o Maintain a cooperative and “team” mentality at all times.
o Always remain productive while on the clock.
o Demonstrate the value of our brand by actively participating in our fitness program.
● *Personal Development* o Act as an effective brand ambassador inside and outside the studio.
o Maintain a functional knowledge of fitness-related topics, especially those discussed in corporate communications from the brand.
o Model professionalism through appropriate attire, language, attitude, personal hygiene, promptness, honesty, and integrity.
● *Work Schedule* o You must work the schedule per the directives of your Studio Owner.
o You must comply with Company policies in regard to requests for schedule changes, required notifications in the event you are running late, overtime approvals and all other rules regarding your shift.
● *Miscellaneous* o Maintain a functional knowledge of all other policies and procedures found within the Employee Handbook.
o Ensure personal compliance with those policies.
Job Type: Part-time Pay: $12.
00 - $13.
00 per hour Expected hours: 15 – 20 per week Schedule: * 4 hour shift * Evening shift * Monday to Friday * Morning shift Experience: * Computer skills: 2 years (Preferred) * Customer service: 1 year (Preferred) Work Location: In person