Front Desk Host

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves.
Let’s see if we’re a fit.
We hope so.
About Waterline Villas and Marina A legacy defined by an emotional connection between our location and nautical orientation.
Waterline is “the level reached by water, visible as a line on a boat, beach or bank” – where two things come together and exist harmoniously in the same space.
Embodying the spirit of Anna Maria Island, Waterline Villas & Marina builds on the Old Florida heritage that so many visitors hold dear while offering new experiences and distinct amenities in a modern resort.
The resort features 37 stylish two-bedroom villa-condos with gourmet kitchens, a 50-slip marina offering a variety of water activities, the French-inspired onsite restaurant, Chateau Anna Maria, and a resort-style swimming pool with an oversized sun deck extending into the marina.
Crystal clear water, miles of white sandy beaches, and genuine relaxation.
It’s where you belong.
Overview of the Role Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services.
They will be the first impression providing a unique check-in experience.
The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Tribute Collection standards under the franchise of Mainsail Lodging & Development.
What you have High school diploma, equivalent, or higher Previous hospitality experience Proven and excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology, e.
g.
, computers, tablets, and iPads Eagerness to take initiative and handle assignments with limited supervision A sense of ownership for yourself, the resort, and everything that you do What you’ll do Assign guests to their room during check in process, taking guest preferences into consideration and producing room keys Assists guests with their luggage to their assigned rooms Safely park guests’ car as part of the check in process Interact with guests in a friendly manner and share knowledge about the resort’s events and features Provide local information for shopping, dining, nightlife, and recreational destinations in the area Assist guests with errands, travel arrangements, and dining reservations Maintain a safe and clean work area Report any suspicious behavior, activity, or items within the resort of guests' rooms Accommodate coordination of guest services between Front Desk and other hotel resort departments Other necessary duties as reasonably assigned by manager Physical Demand Ability to sit or stand for extended periods of time Ability to bend Ability to lift, pull 50 lbs.
Ability to communicate clearly Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the property, the resort, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high-pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary #joinmainsail