Customer Service Representative
Duties:
· Follow and acquire a full understanding and knowledge of the Medallion Home Customer Care Program procedures and guidelines to resolve Homeowner Service Requests all while demonstrating a high level of customer service and professionalism.
· Complete all standard and escalated customer service requests promptly and accurately by providing documentation and follow up to ensure closure on every Homeowner Service Request within given timeframe.
· Address new and current homeowner's concerns demonstrating a high level of knowledge and customer satisfaction in a prompt, courteous manner relating to Homeowner Service Request items that need repair within the Medallion Customer Care Program through phone, email and in person communication.
· Perform inspections of all Homeowner Service Requests submitted by homeowners by visiting the homeowner to assess the situation and to ensure the validity of the service requested.
· Coordinate and schedule Vendor/ Trade Partners and subcontractors through construction software program to perform the necessary service repairs in the homeowner’s home.
Communicate and follow up with Vendor/ Trade Partners and subcontractors to ensure repair(s) is completed correctly in a timely manner and to the homeowner’s satisfaction.
· Build strong, positive relationships, act as the primary contact and maintain appropriate and regular communication with homeowners and Vendor / Trade Partners and Subcontractors.
· Perform other duties as assigned.
Skills:
- Excellent verbal and written communication skills in English.
- Strong customer service skills, with the ability to handle challenging situations professionally.
- Proficient in data entry and navigating computer systems.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with outbound calling is a plus.
- Multilingual candidates are highly desired, especially those fluent in Spanish.
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.
We offer competitive pay, comprehensive benefits, and opportunities for career growth.
If you have a passion for providing exceptional customer service and possess the necessary skills, we want to hear from you!
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type: Full-time
Pay: From $45,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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