Client Services Representative

*Currently hiring 1 full time & 1 part time position* *Experience required for applicant.
* *Bi-lingual (SPANISH) a plus.
* *Job Duties – To include but not limited to:* * Maintain a friendly environment and provide excellent customer service to all clients * Educate clients on the importance of spaying and neutering their animals * Discuss vaccine protocols with clients * Entry and maintenance of animal record and microchip information in Practice Management Software * Intake and discharge for spay/neuter surgeries * Intake and discharge for heartworm treatment * Make surgery and vaccine clinic appointments in Practice Management Software * Answer phones and respond to all phone and email inquiries within 24 hours * Educate clients on the importance of heartworm and flea prevention * Promote all programs and services of the Humane Society of Manatee County * Assist the medical staff with preparation of paperwork for all animals admitted to the clinic for services * Scan animals documents and attach them to the patient file * File daily visit paperwork properly * Complete prescription request forms for the doctor * Data entry of medical billing * Other duties as assigned in all areas of the clinic Full time is 40 hours per week, based on an 8 hour day scheduled.
Part time is 24 hours per week, based on 8 hour day scheduled.
Work week is Monday to Friday, with a rotating 1/2 day on Saturdays.
*The ideal candidate for this position will:* * Enjoy working with cats and dogs * Be friendly and welcoming to the customers they support * Be compassionate towards owners with medical needs for their pets * Be committed to the health and welfare of the pets we treat * Display a positive attitude toward the clients and their pets * Be knowledgeable about veterinary medicine, heart worm and flea prevention * Bi-Lingual (Spanish) is a plus *Qualifications:* * Excellent telephone and communication skills.
* Have a minimum of 1 year in a veterinarian environment * Microsoft office products including – excel, word, outlook.
* Ability to multi-task in fast-paced environment * Must be able to work as a team player *Physical Requirements:* * Standing/sitting for extended periods of time * Exposure to high noise levels * Exposure to hazardous chemicals * Able to lift 50lbs.
Job Types: Full-time, Part-time Pay: $15.
00 - $17.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Weekends as needed Work setting: * Clinic * In-person Application Question(s): * Tell us why you are a good candidate for this position.
* Are you applying for the full time or the part time position? Experience: * Veterinary Experience: 1 year (Preferred) * Front Desk: 1 year (Required) Work Location: In person