*Job Description: Rental Assistant*
*Reports to: Lead Rental Associate*
_*Full Time, Saturdays Required*_
*Rental Assistant*
The Rental Assistant is an extremely important position within our team.
The successful candidate will always hold an professional demeanor while performing their duties.
They are able to perform administrative and customer service duties for the Rental Office Operations that include but are not limited to guest check-in, check-out, unit inspections, and guest service requests.
Troubleshooting minor maintenance items in units with stair and/or elevator access will be required.
The position requires a high school diploma or its equivalent and 1-2 years related tourism education or experience is preferred.
Familiarity with a variety of the field’s concepts, practices and procedures is needed.
Assistant maintains a positive attitude, professional demeanor, and drug and alcohol free work environment at all times.
*Duties and Responsibilities*
Performs daily office functions of the Rental Office: answer phones, respond to guest booking and service inquiries
All aspects of reservation process from time of booking to check out including rental payment processing
Ability to multi task under pressure with guest inquiries, guest check-ins, guest service requests, guest departures, and owner inquires while maintaining positive attitude
Tend to calls to support owners and customers promptly and effectively
Check rental parameters with customer to guarantee understanding of rates and service charges
Assist in the process of running daily, weekly, and monthly reports as required
Effective communication, a technical understanding and ability to assist in communications with owners, on-site maintenance team and vendors, requests for unit care and service repairs.
8.
Complete pre-arrival unit inspections
Show property and vacation rental condominiums to potential tenants
10.
Friendly guest service assistance, troubleshooting or resolving minor complaints/maintenance items
11.
Maintain rental office appearance to present orderly and professional image
12.
Multicultural experience or understanding
13.
Ability to work a 40 hour work week scheduled on any day or time if required.
14.
Assist Lead Rental Associate with other clerical duties and activities as requested
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
Whatsapp
