Account Supervisor

ABOUT MILES: Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism.
Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print- and digital-content-marketing solutions.
We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities.
Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.
JOB SUMMARY: The Account Supervisor provides day-to-day account management support by having a pulse on all aspects of the client business.
The Account Supervisor is the go-to client and internal contact, acting as the liaison between both parties.
Heavily involved in creative, media and production-team collaboration, the Account Supervisor is responsible for leading internal teams to complete projects on time, in full and to high standards.
This individual works closely with the Account Director to ensure work is strategically supporting overall goals and objectives within agreed upon budgetary and contractual parameters.
The Account Supervisor is highly adept in marketing and working across key disciplines of an integrated agency such as: media, creative, website development, print publication, etc.
A leader within the Account Services team, the ideal candidate can operate independently and is a capable presenter with a solid strategic knowledge.
A passion for travel is a plus.
WHO WE’RE LOOKING FOR: Thrives in a professional, fast-paced environment (virtually and in person).
Solid financial experience, managing multi-million-dollar budgets.
Forward-thinking with a mindset for data-driven decision-making.
Critical thinker who uses creative problem-solving skills to execute projects.
Works well independently and seeks perspective from experts to make informed decisions.
Works with cross-functional teams to accomplish client goals while taking ownership of the end results.
Dependable, with a strong work ethic.
Experienced team leader RESPONSIBILITIES: Manage Project Manager(s) and Coordinator(s) Represent Miles at client meetings and events.
Remain in consistent communication with Account Director or Senior Account Director about opportunities, issues and ideas.
Own and maintain internal team and client rapport, communication and status calls.
Respond to client RFPs via established processes with the New Business team, consulting subject-matter experts as applicable.
Responsible for financial performance via reports on monthly forecasting and revenue reviews, managing aging reports and ensuring accuracy in all reporting, and keeping Account Director informed.
Collaborate on and respond to new-business opportunities via robust RFP process, including development of proforma for new opportunities.
Manage contract setup and establish team to best service the needs of the client.
Ensure all contractual requirements are consistently met with the client.
Collaborate with the Account Services team to ensure internal processes are being followed by all team members and quality products are being delivered to exceed clients’ expectations.
Attend industry webinars and other developmental trainings, present internal case studies and engage with other teams to gain insights and best practices.
REQUIREMENTS: 3-6+ years of agency and/or account management experience.
Ability to build and foster relationships independently.
Demonstrated understanding of financial management and strategy.
Good understanding of, and continual self-education on, marketing best practices.
Good understanding of B2C and B2B marketing principles.
Ability to travel for client meetings and industry conferences.
Strong problem-solving skills.
Strong communication skills, both internally and externally.
Strong leadership and managerial skills.
CORE COMPETENCIES: Culturally Competent Emotional Intelligence Effective Communication Analytical Adaptable/Nimble Creative/Forward-Thinking Critical Thinking/Problem Solving Financial Management Teamwork/Collaboration Professionalism/Work Ethic Trustworthy, Reliable and Ethical Time Management Conflict Management COMPENSATION: $70,000 - 80,000 DOE Comprehensive benefits package, including medical, dental, vision 401k-matching contribution Generous paid-time-off compensation Flexible work schedule Paid volunteer opportunities and company-supported charitable events Collaborative, creative, and fun team environment with professional growth opportunities Our Commitment to Diversity, Equity and Inclusion At Miles Partnership, we are driven by our commitment to actively advance diversity, equity and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve.
We will make intentional actions to build a work culture where our team members are always heard, empowered and valued.
We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.
Learn more here.