Service Technician

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry.
We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors.
Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.
Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.
C.
A.
R.
E.
values: Integrity, Customer Service, Accountability, Respect, and Excellence.
For more information, please visit: www.
trimarkusa.
com Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.
POSITION SUMMARY: • The Service Technician reports to the Field Service Manager.
• Located in Bradenton/Sarasota, FL area.
• Full-Time • Remote The Service Technician is responsible for intermediate level service, repair, and installation of foodservice equipment at the customer's location.
Position requires an employee who is comfortable frequently interacting with customers.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Work on leased and billable service customers equipment independently (COD Calls).
• Perform intermediate-level equipment and accessory installations.
• Complete on-site repair and maintenance limited to standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation.
• Run intermediate troubleshooting and test tasks.
• Survey safety devices and equipment on a regular basis.
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service.
• Conduct installation, servicing, and repair of food service equipment.
• Inspect food service equipment for the purpose of ensuring safety.
• Identify necessary repairs and provides ongoing preventative maintenance.
• Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation.
• Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations.
• Callback percentages expected to be less than 7%.
• Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less.
• Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet.
• Reach out to higher level Service Techs for troubleshooting or general assistance, periodically.
• Use field automation systems (i.
e.
tablets, cell phones, etc.
).
• Operate vehicles in a safe manner.
• Read and interpret equipment manuals to perform required maintenance and service.
• Use appropriate personal protective equipment (PPE).
• Provide professional service and customer support during reactive service calls/PM's/installs with clients/customers.
• Comprehend customer's requirements, builds positive relationships, and takes appropriate actions.
• Perform other related duties as required and assigned.
COMPETENCIES: • Advanced communication skills with the ability to converse with customers and all level management at various locations.
• Must be highly motivated and able to work independently.
• Ability to multi-task and help in other jobs as needed.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Able to confidently present information to groups of customers when needed.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Must have good penmanship, neat, and proficient with paperwork.
• Ability to troubleshoot, test, repair, and service foodservice equipment.
% TRAVEL REQUIRED: • This position requires the ability to travel constantly (80% of the time) and to longer distances when necessary QUALIFICATIONS & EXPERIENCE: • High School diploma or GED, or equivalent Military or practical experience.
• 2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment • Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration • Intermediate computer skills • Ability to successfully pass a background check post offer acceptance.
The range provided represents the national average pay range for this position and is considered to be a general guideline.
Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.
Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees.
This mission is instilled in the fiber of who we are as a company, setting the standard for our industry.
We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.
com.