Alarm Service Technician

We are looking for a Fire and Security Alarm Service Technician to join our team! Redwire is a team of security professionals that have been in the business of providing electronic security for commercial, institutional, governmental, and residential clients for over 30 years.
We offer a full range of solutions that are custom tailored to your needs.
Our cutting edge network based video, access control, security, and fire systems are fully integrated to offer you the best results for your home or business.
Job Title: Alarm Service Technician Location: Tampa and Sarasota Area Duration: Full Time Start Date: Immediately Salary: $22.
00 - $34.
00 per hour (negotiable based on experience) Job Description: Responsible for providing excellent customer service and driving customer loyalty, quality, and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process and meeting customer commitments.
- Meets customer commitments by arriving within estimated time of arrival.
- Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follows and completes required processes of wired and wireless technology and connection procedures.
- Tests and validates system signals/communication with central monitoring to properly establish service.
- Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
- Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction.
Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.
Minimum Qualifications: - High school diploma (or equivalent) or one (1) year of industry experience -Hands on experience with installation, repair, troubleshooting and/or set up of devices in a relatable industry - Current valid Florida driver’s license - Ability to work under general supervision and independently at multiple customer sites, on a daily basis, and interpret and design system layout to meet the customer needs - Comfortable with computers and Microsoft Suite (intermediate Excel, Word, and Outlook) -Ability to work overtime and On-Call rotation when needed Preferred Knowledge, Skills, and Abilities: - One (1) year of security camera and/or alarm systems experience - Technical school training and/or certification - Networking experience -Prior experience with providing services to electrical systems - Previous direct industry sales and/or customer service experience -Two (2) years of intrusion, fire, access control, and cameras -FASA/BASA certification is a plus Physical Requirements: - Alarm technicians must be able to lift, carry, and use heavy equipment, such as ladders -Ability to work in confined spaces -Ability to sit, stand, and/or drive for long periods of time Compensation and Benefits Package Competitive Salary, bonuses, and merit pay Nine (9) Observed Holidays Annually Company Vehicle Paid Time to Volunteer and/or Service the Community Employee Recognition Program Professional Development Health Insurance Dental Insurance Supplemental Insurance Options 401(k) Retirement Plan Paid Personal Time-Off Employee Alarm System Pricing Redwire is an Equal Opportunity Affirmative Action Employer and a drug-free workplace.
We are committed to building a diverse and inclusive work environment.