Business Process Analyst II

Hiring Company: Delicatessen Services Co.
, LLC Overview: A Business Analyst | Sales & Operations role is a key analytical resource group that is a part of Enterprise Applications team driven to identify, define, develop, and deliver innovative solutions that are in alignment with the organization's goals.
The Business Analyst role is tasked with improving process capabilities, capturing functional & technical requirements, design, and deliverables, while maintaining and improving quality standards.
As such the Business Analyst role is solely responsible for the analysis, design and development of the necessary requirements, functional specifications, and process artifacts to support development efforts for a specific business unit(s).
The Business Analyst leads and coordinates these activities from beginning to end using best practices focused on problem solving, requirements gathering, analytical assessment and deliverables management.
Focus for this position will be centered on Sales and Operations Planning and Analytics.
Potential areas of focus and responsibilities include: • Acting as Analyst/Data Steward/Scrum Master for an agile Data Engineering team based on a hybrid Kanban/Scrum model.
• Performing Business Analyst duties for Sales and Operations Planning technologies (Sales and Operations Forecasting, Promotion Planning and Supply Planning) • Providing relationship management support between IT and multiple Business units, including Operations (Manufacturing & Distribution), Operations Planning, Sales, and Business Insights.
Job Description: General Analytical & Design Duties Understands how to use technology to competitive advantage and to solve business issues – focusing on web applications’ concepts and business level functionality.
Develops and maintains a thorough understanding of business operations, identifying opportunities for operational efficiency through automation and effective utilization of reporting & analytics tools critical for all business areas (e.
g.
, Marketing, Sales, Distribution, Manufacturing, Finance, Human Resources).
Assists in technical delivery management and relationship management to identifying options for potential solutions and assessing them for both technical and business suitability.
Works collaboratively with IT and the Business resources, assesses people, process, and technology current states, working to evaluate tradeoffs between usability and performance needs, and then utilize outcomes to develop requirements, use cases and user stories according to standard templates, using natural language.
Provides thorough understanding of how to interpret customer business needs; elicits requirements using interviews/requirements workshops, conducts document analysis, surveys, site visits, plus task and workflow analysis.
Establishes partnerships to conduct/perform decision analysis (options vetting with pros/cons assessed and outlined).
Critically evaluates information gathered from multiple sources, reconciles conflicts in information gathered, decomposes high-level information into details, abstracts up from low-level information to a high level and general understanding, and distinguishes user requests from the underlying true needs (vs wants) and then transfers the same knowledge to development team.
Partners with knowledge management leads within Boar’s Head to ensure and maintain consistency on Standard Operating Procedures and formal Work Instructions that outline use of several enterprise-wide applications (Ex.
Oracle ERP, Supply Chain Planning, Sales Forecasting, Promotions & Demand Planning applications as well as Oracle Business Intelligence, Tableau etc.
reporting & dashboard tools) utilized in business processes.
Brokers signoff on functional requirements, process documentation and use cases from the appropriate business process/product owners and all key impacted stakeholders.
Supports rollouts of new and expanding applications/processes/projects.
Process Analysis Specific Duties Adept at outlining current state and designing conceptual/future state visual process level diagramming and documentation (in Visio and other more advanced visual modeling tools) that help articulate options to reduce costs, improve efficiencies, effectiveness, and streamline execution while keeping quality norms in alignment.
Identifies, documents, and communicates current state of business process, partnering with Technical Delivery Managers, Data Engineers, Developers and other Business Analysts to recommend future state options.
Provides process documentation such as Data Flows (to include interaction points with other systems and/or applications).
Business & Systems Analysis Specific duties The Business Analyst is responsible for needs analysis, creating user stories & requirements, managing product backlogs, signing off as Product Owner, and go-live business testing and support.
Identify and develop process improvements and data validation rules to enforce company data policies, procedures, and efficiencies.
Document the lineage, usage, compliance, business logic, quality, access, risk, and value of all data assets for assigned data sets in accordance with BH policies and processes.
Fosters understanding of software functions and limitations, usage scenarios, outlines error handling (system/human interaction points) and expected /necessary quantitative measures for success (e.
g.
, expected performance targets, specific percentages for quality improvements) Business Analyst assists with defining the methodology, standards, and practices for implementing solutions and develops appropriate documentation on projects, as well as ensuring that business requirements are adequately understood and documented.
Translates analysis outcomes into application and operational requirements, functional specifications (to include user interface requirements).
Plan, review, and revise configurations and customizations of business systems, as needed to meet evolving needs of the business Develop, test, and deploy customizations, custom objects, new functionality based on evolving business needs Develops use cases/user stories that include quantifiable measures for successful outcomes in the designed scenarios.
Partners with QA and Business teams in end-to-end systems testing and coordination of user acceptance testing strategy development and validation.
Provide ongoing training materials to ensure adoption, and deliver training in conjunction with departmental stakeholders Possesses an understanding and possess some capabilities in Data Governance and data streaming technologies (Apach Kafka, Apache Flink, Clickhouse DB) Project Management Support Assists Technical Delivery Manager(s) in business strategy analysis and enhancement demand management and assists Project Manager’s (PM) in refining project plans/objectives for items responsible for delivering and executes according to best practice methodologies and IT process standards.
Assesses project requirements and works with PMs, resource managers and others delegated as PMs to assess level of effort estimates.
Ensures project success through team alignment towards project objectives and expected results.
Develops and maintains necessary project documentation in accordance with best practices and within the agreed upon project timelines.
Works independently with users to define concepts yet remains collaborative with project managers to work in accordance with project strategy and project priorities that the project manager has defined.
Drives and challenges business units on their assumptions of how they will successfully execute their plans.
Partners with the project manager to define change requests for missed requirements and scope change, helping maintain the right focus on defined project constraints (schedule, resources, and scope/quality).
Analyst/Product Owner/Scrum Master for an agile Java/web development team based on Scrum.
Experience with Atlassian project management tools (JIRA, Confluence) is a significant plus.
Communication Demonstrates strong oral communication skills, including the ability to effectively interact with business partners and internal team members.
Demonstrates strong written communications skills, including the ability to produce clear and concise recommendations, business requirements and/or functional specifications, use cases and user stories.
Facilitates large scale meetings with all levels of the company, clearly articulating objectives and identified next steps.
Communicates technical concepts and issues to non-technical people.
Interacts with all levels of the company with patience, courtesy, diplomacy, and professionalism Education and Experience A Bachelor's degree in Business Administration, MIS, or related field or equivalent experience.
A minimum of 3 years of experience in a Business Analyst and/or Data Governance/Stewardship role to be considered; to include experience with documenting functional and reporting requirements, functional specifications, use cases, and user stories.
Experience within an Agile centric construct is mandatory (Agile Certifications such as Kanban or Scrum Master are a plus).
Experience working with or in an Operations unit for a CPG Manufacturing company is a plus.
Ability to articulate business and technology needs/constraints to IT members and end users alike.
Self-starter/motivator and having a proactive and strategic mindset are a must.
Strong written and verbal communication skills Strong collaboration and coalition building skills Other projects and responsibilities may be added at the manager’s discretion.
Hands on experience and proficiency with the full Microsoft Office Suite, Microsoft Project, Microsoft Visio and Microsoft PowerPoint.
Technology and software comprehension – Experience with Enterprise Resource Planning application(s) (Oracle EBS a plus) Experience with enterprise Supply Planning technologies (Blue Yonder or equivalent) Experience with enterprise Forecasting technologies (Oracle Demantra or equivalent) Experience with application automation testing Experience with application performance testing Experience with Data Analytics technologies (i.
e.
Tableau) is plus Experience with Manufacturing Execution Systems is a plus.
Experience with Salesforce/CRM systems is a plus.
Awareness/knowledge of Data Streaming and Analytics technologies Examples: Apache Kafka (or equivalent) Apache Flink (or equivalent) Clickhouse dB (or equivalent columnar db) Java SQL Physical Demands & Work Environment This position requires working in an office environment.
Occasional travel may be required.
This is primarily a first shift position but adjustments to shift start/end times may be required depending on future production support schedules.
Availability for on-call during non-business hours is required.
After-hours and weekend work is intermittently required for system troubleshooting, maintenance, upgrades, and validation(s) support.
Location: Sarasota, FL Time Type: Full time Department: Management Information Systems