Plumbing Service Manager

Position Summary: To assist in achievement of Good Life Brand’s strategic objective and annual goals through the delivery of exceptional plumbing service to the customer.
To perform services reflective of Good Life Brand’s core values.
Job Responsibilities: • Ensure each team member completes job performance standards to appropriate codes and customer satisfaction • Complete weekly truck inspections and audits of paperwork and service call checklists.
• Ensure the team manages appropriate inventory of parts required for service calls.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Support field technicians on troubleshooting issues as needed.
• Accountable for team performance and progress toward company goals.
• Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Train, coach and mentor team leads, technicians and apprentices.
• Investigate any reported safety issues.
• Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
• Communicate the benefits of Club Memberships.
• Perform other duties as assigned.
Knowledge, Skills and Abilities: • A High School diploma or general education degree (GED) required • A minimum of four years experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse plumbing issues • A valid driver’s license, and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes • Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements: • Spends majority of time in the office addressing any problem issues and/or administrative needs.
• Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
• In the field, climbs ladders and steep stairs.
Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
Often works in tight spaces such as attics and/or crawlspaces.
• In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
• In the field, may occasionally works from heights up to 15 feet above ground • In the field, carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs • Have good visual acuity.
Position Specific Standards: • Willing to continue training for personal growth as well as participating in the training of new employees.
• Willing to work hours outside of normal work schedule, if needed.
• Available for support to the team by phone (as needed 24/7).
• Maintain confidentiality of employee performance issues and concerns.