About Us:
Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance.
Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.
We are dedicated to building community and strive to help our customers succeed financially.
By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities.
We are socially responsible.
We also aspire to foster a productive and enriching work environment for our team members.
When our customers and team members thrive, we achieve success for our bank.
About You:
Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:
Helpful, friendly, approachable, enthusiastic and professional disposition
Confident and persuasive inside salesperson
Accurate and efficient productivity, capable of working autonomously
Team player approach, capable of thriving in a continually changing environment
Critical thinking skills
Your Role:
In this role, you will build professional relationships with customers and promote a positive, helpful and friendly team environment.
You will utilize your knowledge of consumer banking products and services to help our customers meet their financial needs and goals.
You will contribute your unique talents, skills and experiences to help our customers, your team and our bank get better every day, providing exceptional customer service at all times.
Our successful team members perform the following responsibilities every day:
Enthusiastically support the bank’s values and mission
Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer products, services and digital solutions, including online banking and mobile applications, to meet those needs
Open and service personal, consumer accounts
Identify referral opportunities for more complex business accounts, including deposits, loans, business online banking, and treasury and merchant services
Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
Display a high degree of integrity, trustworthiness and professionalism at all times
Actively promote teamwork, leading by example and taking initiative to assist others
May facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
Maintain consistently good punctuality and attendance to work
Follow Bank policy, procedures and guidelines to protect customers and bank assets
Job Expectations:
Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation
Note: This description is not an exhaustive list of all job responsibilities, skills and standards required.
Other job responsibilities, skills, and standards may be added.
Management reserves the right to add or change the job requirements at any time.
Position Requirements:
Qualifications:
High school diploma or equivalent required; bachelor degree preferred
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Basic knowledge of personal finance and household budgeting required
Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc.
preferred
Experience in retail customer service and/or sales preferred
NMLS preferred (required for lending activities)
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